Student & Support

Overview & Support Services

Our dedicated team are here to help you from Monday to Friday, 8am to 4pm.

Australian Trade Training College is at all times concerned for the welfare of its students. If students are experiencing difficulties and/or require counselling or personal support, there are a number of professional organisations equipped to offer services to help such as:

• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636
• Salvation Army: 13 SALVOS (13 72 58)

Furthermore, Australian Trade Training College is committed in supporting student progress throughout their training program by providing and/or referring a range of support services and facilities inclusive of:

• Learning support
• Disability services
• Career and program counselling
• Internet access
• Indigenous participant support

Policies & Procedures

As an RTO, Australian Trade Training College is required to comply with legislation designed to uphold the integrity of the nationally recognised qualifications that we train and assess and the quality of our training and assessment processes.

This includes compliance with:

•  The Standards for Registered Training Organisations (RTOs) 2015
• National Vocational Education and Training Regulator Act 2011

Additionally, Australian Trade Training College complies with a range of other legal, regulatory and legislative requirements at a state and commonwealth level including, but not limited to:

• Anti-discrimination
• Apprenticeships and traineeships
• Children and Young People
• Copyright
• Corporations
• Employment and Workplace Relations
• Equal Opportunity
• Fair Work (including harassment and bullying)
• Privacy and Personal Information protection
• Taxation
• Unique Student identifiers
• Workplace health and safety

Australian Trade Training College is dedicated in applying the provisions of the VET Quality Framework to ensure that our services are of the highest quality. More information about these regulations and legal frameworks may be located at:

• www.comlaw.gov.au which is the Australian Government website for Commonwealth Law.
• www.legislation.qld.gov.au which is the website for Queensland Government Law.
• www.asqa.gov.au which is the website for Australian Vocational Education and Training (VET) regulator.

Department of Education, Skills and Employment (DESE) is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the Department of Education, Skills and Employment (DESE) will handle your personal information, please refer to the DESE VET Privacy Notice.

Related documents

Download POL002 Complaints And Appeals Policy

Download VETiS Student Handbook

Download TRA Fees Payment And Refund Policy May 2024

Download POL010 Fee Refund Policy

Download Student Handbook

Recognition of Prior Learning

When applying for recognition of prior learning, Australian Trade Training College will provide a recognition of prior learning Candidate Kit that consists of a self-assessment questionnaire as well as comprehensive guidance for the collection of evidence that will demonstrate proficiency against each of the units of competency for which recognition of prior learning is being applied.

Students may be eligible to apply for recognition of prior learning on one or more units of competency in their training program. They should discuss this at the enrolment interview as early as possible at the commencement of the training program.

Be aware, recognition of prior learning may not be undertaken where the qualification or group of units may lead to a licenced outcome. This is determined by the licencing body, where they may not accept recognition of prior learning as a valid assessment pathway to the licence.

Where a recognition of prior learning application has been granted, students will have a maximum of six (6) weeks to gather and submit evidence for assessment. The recognition of prior learning process will take a maximum of 12 weeks from enrolment to completion. This is made up of six (6) weeks for the recognition of prior learning Candidate to gather and provide evidence and six (6) weeks for the assessor to complete the assessment process.

For further information regarding recognition of prior learning, please contact us via training@attc.org.au.

Credit Transfer

Australian Trade Training College recognises Australian Qualifications Framework Qualifications and Statements of Attainment that have been issued by other registered training organisations. Credit transfer may be applied to units of competency and related qualifications that have been studied in the past. Australian Trade Training College will only accept credit transfer for units of competency within the student’s individual support plan or training plan unit listing.  

All students who hold a qualification or statement of attainment from another registered training organisation are to discuss the possibility of credit transfer during the enrolment process. Application for credit transfer will affect the final training plan or individual support plan, so all credit transfer applications need to be applied for and processed as quickly as possible. 

Students will be required to provide a copy of the full qualification and unit listing or Statement of Attainment, or a unique student identifier transcript. These will be verified and, where the units of competency already successfully completed are equivalent to units in the training program, a credit transfer will be applied. 

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